![features](/static/2490c5520656a60f09e595bbf3da5264/5267c/features-bg-2.jpg)
Features
Coeus combines a customizable, easy-to-use user interface with AI to provide the experience your customers demand.
![](/static/3193dbb344ed226b89985c585a79d0f7/d0859/features-1.png)
Key Capabilities
Provide a Better Customer Experience
24/7 access to a virtual assistant to answer most customer requests, complete routine tasks, and pass customer information to an agent.
Provide a Better Agent Experience
Reduce call volumes while focusing your staff on more complex, higher-value transactions.
Orchestrate the Use of Existing Systems
Secure data and communications, providing integration with your backend systems to handle any given situation.
Natural Language Conversations
Coeus will converse with your stakeholders in normal human dialog, like you would talk to another person.
Learn Over Time
Coeus learns from your existing systems and its own interactions via conversations.
Rapid Deployment
Get Coeus AI assistant in as little as 6 weeks in the cloud or on premise.
Use Cases
Agent assist
We provide fast and consistent information back to the call center agent decreasing call times and saving money for your company.
Customer assist
Our solution understands questions in natural language - either spoken or typed, and returns the answer in clear, concise terms in the language in which it was asked.
Employee assist
Employees want quick access to their information. Coeus can answer general questions without the need to talk to HR and other departments. Questions like paid holidays, number of vacation days, W2 access/delivery are easily answered by Coeus anytime 24/7/365.
![](/static/f8d388a97b965b476161844b1f607144/69342/call-center-person-smiling.png)
Key Benefits
Based on IBM’s AI and Red Hat’s OpenShift technologies
Quickly deploy and scale a cost-effective solution
Fast and effective customer experiences with consistent answers
Lower call center costs by reducing call times and call volumes
Integrations
![AWS EC2 Logo](/static/bd3dd59e3f9996609945c319949548c5/25ed1/AWS_EC2_Logo.png)
AWS Elastic Compute Cloud
![AWS EKS Logo](/static/fb8d38cb99824c850ddb8478e54976de/25ed1/AWS_EKS_Logo.png)
AWS Elastic Kubernetes
![Red Hat logo](/static/f2195d21fbd460d6a1f680bbe125e169/25ed1/AWS_Logo.png)
AWS
- Elastic Compute Cloud
- Elastic Kubernetes
![Facebook Logo](/static/fb7748b89758be36d7ff86b376be72ce/25ed1/Facebook_Name_Logo.png)
- Messenger
- ReactJS
![Google Cloud Logo](/static/1a9882b2c843e0f5c335574b4deae898/25ed1/Google_Cloud_Logo.png)
Google Cloud
![Google Kubernetes Logo](/static/91c6369154b19609df7dc87135dd8de5/25ed1/Google_Kubernetes_Logo.png)
Google Kubernetes
![Red Hat logo](/static/4ac598e2d76c005e0477b024a3cbddc2/25ed1/Google_Logo.png)
- Maps
- Kubernetes Engine
- Cloud
![Google Maps Logo](/static/53e9031d885205e5ff81cfb129e139d9/25ed1/Google_Maps_Logo.png)
Google Maps
![IBM Cloud Logo](/static/bfafe251451669f5edfaf20739242dc8/25ed1/IBM_Cloud_Logo.png)
IBM Cloud
![Red Hat logo](/static/8e90a17d19a95c9ab148d5783f96da32/25ed1/IBM_Logo.png)
IBM
- Watson Assistant
- Watson Discovery
- Text To Speech / Speech To Text
- Cloud Kubernetes Service
- IBM HIPAA-Ready Cloud
- IBM Virtual Private Cloud
![IBM Kubernetes Logo](/static/0df8cb06b6f8082f65a33cff9d2eec1b/25ed1/IBM_Kubernetes_Logo.png)
IBM Kubernetes
![IBM Watson Assistant Logo](/static/105e88fff6ce80292a192c7c0751faf9/25ed1/IBM_Watson_AssistantDiscovery_Logo.png)
IBM Wastson Assistant
![Keycloak Logo](/static/4c31ff603eb0b70e66bd77f7a504f4ce/25ed1/Keycloak_Logo.png)
Keycloak
![LDAP Logo](/static/e8a79564fc258ac2bd1bfa520e1f2f11/25ed1/LDAP_Logo.png)
Lightweight Directory Access Protocol
![Microsoft AKS Logo](/static/1fb00cac6207c7526afd115be54f9035/25ed1/Microsoft_AKS_Logo.png)
Microsoft AKS
![Microsoft Azure AD Logo](/static/31d3df9044965bd8c60b8e1c8956a0bf/25ed1/Microsoft_Azure_AD_Logo.png)
Microsoft Azure AD
![Microsoft Azure Logo](/static/19fa5bdde2e3760e7a0bd5108f81c6b5/25ed1/Microsoft_Azure_Logo.png)
Microsoft Azure
![Microsoft Graph Logo](/static/650dabe62360ba850f499890363e65e1/25ed1/Microsoft_Graph_Logo.png)
Microsoft Graph
![Microsoft Logo](/static/7b73938685f6829645add794fe559f7e/25ed1/Microsoft_Logo.png)
Microsoft
- Azure AD
- Outlook Calendar
- Graph API
- Azure Cloud
- Managed Kubernetes Service
- Teams
![Microsoft Outlook Calendar Logo](/static/2aaa6fde00285a33956b14f3bc1250ba/25ed1/Microsoft_Outlook_Calendar_Logo.png)
Microsoft Outlook Calendar
![Microsoft Teams Logo](/static/d83a31de6057b76e5a124d73440e0970/25ed1/Microsoft_Teams_Logo.png)
Microsoft Teams
![MongoDB Atlas Logo](/static/efe10f3c73a47525c5e26b6142b3e24e/25ed1/MongoDB_Logo.png)
MongoDB Atlas
![Pindrop Logo](/static/e9d2d35cc64bc33fb667a32cb2448c12/25ed1/Pindrop_Logo.png)
Pindrop
![Red Hat logo](/static/4c96ed777806d75e1b4d0edd5377a2e1/25ed1/Red_Hat_Logo.png)
RedHat
- OpenShift
- ROSA
- iDaaS
- Directory Server
![RedHat Openshift Logo](/static/abeabf0ca5f8714c1f439e787029550c/25ed1/Openshift_Logo.png)
RedHat Openshift
![Slack Logo](/static/5b5039855f3cca100bf88959a24bed35/25ed1/Slack_Logo.png)
Slack
![Soul Machines Logo](/static/b91068d0c1014c6a4687146f488bb3a3/25ed1/Soul_Machines_Logo.png)
Soul Machines
![Open AI Logo](/static/ba04434e582e94b9fab48d1774139d84/25ed1/OpenAI_Logo.png)
Open AI
- GPT-3
- ChatGPT
![Twilio Logo](/static/ad2e01a522f5bb743d3b2b43eab751fe/25ed1/Twilio_Logo.png)
Twilio
![Yext Logo](/static/6013245bf77c079c0dff733d68e19b19/25ed1/Yext_Logo.png)