Coeus combines a customizable, easy-to-use user interface with AI to provide the experience your customers demand.
Provide a Better Customer Experience
24/7 access to a virtual assistant to answer most customer requests, complete routine tasks, and pass customer information to an agent.
Provide a Better Agent Experience
Reduce call volumes while focusing your staff on more complex, higher-value transactions.
Orchestrate the Use of Existing Systems
Secure data and communications, providing integration with your backend systems to handle any given situation.
Natural Language Conversations
Coeus will converse with your stakeholders in normal human dialog, like you would talk to another person.
Learn Over Time
Coeus learns from your existing systems and its own interactions via conversations.
Get Coeus AI assistant in as little as 6 weeks in the cloud or on premise.
We provide fast and consistent information back to the call center agent decreasing call times and saving money for your company.
Our solution understands questions in natural language - either spoken or typed, and returns the answer in clear, concise terms in the language in which it was asked.
Employees want quick access to their information. Coeus can answer general questions without the need to talk to HR and other departments. Questions like paid holidays, number of vacation days, W2 access/delivery are easily answered by Coeus anytime 24/7/365.
Based on IBM’s AI and Red Hat’s OpenShift technologies
Quickly deploy and scale a cost-effective solution
Fast and effective customer experiences with consistent answers
Lower call center costs by reducing call times and call volumes
AWS Elastic Compute Cloud
AWS Elastic Kubernetes
- Elastic Compute Cloud
- Elastic Kubernetes
- Kubernetes Engine
- Watson Assistant
- Watson Discovery
- Text To Speech / Speech To Text
- Cloud Kubernetes Service
- IBM HIPAA-Ready Cloud
- IBM Virtual Private Cloud
IBM Wastson Assistant
Lightweight Directory Access Protocol
Microsoft Azure AD
- Azure AD
- Outlook Calendar
- Graph API
- Azure Cloud
- Managed Kubernetes Service
Microsoft Outlook Calendar
- Directory Server