Meeting Customer Demands in the Airport Industry
You’re late for a flight and need to know the fastest TSA checkpoint. You’re at the gate and realize you don’t have a phone charger packed. Where is the closest place to buy one? Your flight has just been delayed and you’re hungry. What are the food options near your gate? You don’t want to stand in line to ask questions or directions. This is where Coeus can help, by providing you with the information you need right on your mobile device.
In today's world, businesses, including airports, need to keep up with the increasing demands of their customers who want to get things done quickly and efficiently. To achieve customer satisfaction in 2023, it's essential for organizations to offer quick solutions, answer questions promptly, and provide 24x7 access to information without requiring customers to wait for an agent.
To keep up with these demands, businesses must be more flexible in terms of technology and human resources. This means supporting customers across different channels by being able to effectively serve their needs across self-service, automated, and person-to-person interactions. Coeus is an AI- driven tool that combines an easy-to-use interface with customization to provide the fast and efficient experience that customers expect.[Back to top]
Streamlining Customer Service in Airports
Coeus is an AI-powered assistant that can provide intelligent responses to passengers, visitors, and customer service representatives for your business. It is designed to automate routine and complex inquiries, which can be accessed directly by your customers. Coeus can be integrated with your business systems and knowledge bases to provide natural language responses that are in-depth and consistent with your users' preferences and devices. Additionally, Coeus can learn and improve over time, which leads to a richer customer experience, reduced operational costs, and safe, virtual interactions for your airport's customer-focused aspects.
Coeus has several benefits, including enabling agents to serve customers faster, providing up-to-date answers during self-service interactions, and speeding up the onboarding process for new agents. Many customers report that they cannot resolve issues on their own due to a lack of information online. With the help of AI, Coeus can quickly access your knowledge content and provide the information to your customers, in their preferred language, in a way that is easy to understand.[Back to top]
Revolutionizing Call Centers and Customer Service
Coeus is a versatile tool that can assist and bring consistency to traditional customer call centers, regardless of the industry. Call centers are currently overwhelmed with a high volume of calls, and high agent turnover is resulting in significant, often unnecessary expenses for your business. By using Coeus as an agen- assist tool, your agents can provide faster information lookup for your customers while maintaining consistent responses across all agents. With Coeus, agents no longer need to search through multiple applications and knowledge sources to prepare a response. Coeus can comb through information from all sources and provide a seamless response in one go
Coeus's user-friendly interface and multi-system access through a single inquiry can make training new agents quicker, leading to less training time and faster agent productivity. Coeus can interact with your call center and customer service agents to reduce training time for new agents, decrease call times, orchestrate the use of existing systems, and provide a solution in as little as six weeks.[Back to top]
Innovative Solution for Customer Service Experience
As the preference for virtual chat support continues to grow, companies are facing challenges in creating efficient and user-friendly virtual assistants. Young people entering the workforce or heading off to college are comfortable with technology and impatient with waiting on a live agent to answer their questions. On the other hand, older generations often struggle with automated phone services that fail to understand their spoken responses, leading to frustration and repetition. Moreover, call center agents often have to sift through multiple sources to provide answers, resulting in inconsistent and sometimes incorrect information being communicated to customers.
Data Fusion Specialists has developed a platform on top of IBM Watson Assistant and Watson Discovery to address these challenges. To ensure optimal results for each company, DFS conducts a Design Thinking Workshop at the beginning of each implementation. This workshop involves direct stakeholders, as well as potential customers, to identify current pain points and future expectations based on their needs. DFS believes in putting the voice of the customer first to provide the best possible results for each company's success in the customer service experience.[Back to top]
Transforming Customer Service with Emerging Technologies
Technological advancements are transforming the customer service landscape, with innovations like social media, self-service platforms, and customer journey mapping revolutionizing the way businesses provide customer experiences. While technology can play a significant role in providing customers with agent-less assistance, having friendly staff available to provide human touch is still essential.
However, finding the right balance of agent staffing to reduce attrition remains a challenge for businesses. To address this issue, Coeus offers agent-assist technology, empowering agents with access to all knowledge bases and data sources via a single, conversational user interface. This technology ensures consistency in customer responses, eliminates the need for extensive agent training, and enables agents to handle customer interactions more effectively and efficiently, resulting in greater job satisfaction.
Learn more about Coeus: Your AI-Enhanced Virtual Assistant
Coeus is an AI-enhanced virtual assistant that can manage a variety of inquiries for your company, including both simple and complicated questions. For more complex queries that require a deeper level of understanding, Coeus can direct customers to the appropriate personnel within your organization. By integrating with your company's systems and databases, Coeus can provide detailed and consistent answers using natural language, adapting to user preferences and device types. This allows for a seamless and personalized customer experience while also reducing costs and expanding the opportunities for safe and virtual interaction with your business.