The world of chatbots has evolved significantly over the years. Regular chatbots are typically based on pre-programmed rules. They are designed to only follow a specific script, and they can only respond to a limited set of questions or commands. They are mainly used to automate basic customer service inquiries, such as order status or product information. They use a limited number of keywords and are not capable of learning from previous interactions. 

On the other hand, AI Assistants are based on artificial intelligence and machine learning algorithms. They use natural language processing (NLP) and understand the context of the conversation. Unlike regular chatbots, AI chatbots can handle complex and diverse customer inquiries, and they can understand and respond to customer inquiries in a more human-like manner. They are also capable of learning from previous interactions and can improve their responses over time. 

AI chatbots can perform multiple business functions. They can handle customer service inquiries and be integrated with other technologies, such as interactive voice response systems, making it easier for customers to interact with them in channels and languages with which they are already familiar. Other advantages over scripted chatbots include a better understanding of the context of the conversation and a more precise handling of unexpected situations. 

If you’re looking to automate your customer service and provide your customers with the best possible experience, consider Coeus, the AI Virtual Assistant designed from DFS.