Elevated Customer Engagement
Create a personalized AI-powered experience for your customers with Coeus.
In partnership with
What is Coeus?
Coeus is an AI-enhaced virtual assistant that handles routine to complex inquiries and requests for your customers, business partners, employees, and call center agents. Coeus provides a rich customer experience while reducing operational costs and expanding safe, virtual interaction with your business.
Get startedThe Problem
Today’s customers expect your customer service to be fast, always available, and accessible via multiple devices. Customer Contact Centers face the need to answer more calls with fewer agents. To meet these demands, you need to:
- Allow self-service for customers and employees to access information
- Provide access across any media platform
- Equip customer service agents with tools to quickly find answers to more in-depth questions
Key Benefits
Coeus integrates with your business systems and knowledge repositories to provide in-depth and consistent responses using natural language, allowing interactions based on your users’ preferences and devices. Coeus provides a rich customer experience while reducing operational costs and expanding safe, virtual interaction with your business.
Calls Handled by Agents
-50%
Time to be Connected
5s
Customer Satisfaction
99%
Industries Where Coeus Can Be Integrated
These Industries Trust DFS
Business
Healthcare
Federal Government
State and Local Government
Whether it be consulting, financing, or a specific solution, DFS has what your business needs to succeed.
